Privacy Policy

SimRoam (“we”, “us”, or “our”) operates the SimRoam website and eSIM marketplace at simroam.com. We are committed to protecting your personal information and your right to privacy.

If you have questions about this policy, contact us at privacy@simroam.com.

We collect information you provide directly to us:

• Account information: name, email address, and password when you register.
• Payment information: processed securely by Stripe. We do not store your full card details.
• Order information: purchased plans, country destinations, transaction history.
• Device and usage data: IP address, browser type, pages visited, and time spent on site via analytics tools.
• Communications: emails or support messages you send us.

• Provide, operate, and improve our services.
• Process payments and deliver eSIM plans.
• Send transactional emails (order confirmations, eSIM delivery).
• Respond to customer support inquiries.
• Send marketing communications (only with your consent).
• Comply with legal obligations and prevent fraud.
• Analyse site usage to improve user experience.

For users in the European Economic Area (EEA) and UK, we process your data under the following legal bases:

• Contract performance: to process your purchases and deliver eSIMs.
• Legitimate interests: fraud prevention, security, analytics.
• Consent: marketing emails and non-essential cookies.
• Legal obligation: tax records, compliance requirements.

We use cookies and similar technologies to:

• Keep you logged in (essential cookies).
• Understand how visitors use our site (analytics cookies — Google Analytics 4).
• Measure advertising effectiveness (marketing cookies — Meta Pixel).

Non-essential cookies are only placed after you give consent via our cookie banner. You can withdraw consent at any time via the cookie settings link in our footer.

See our Cookie Policy for full details.

We do not sell your personal data. We share it only with:

• Stripe: payment processing (see Stripe Privacy Policy).
• Firebase / Google: authentication, database, and file storage.
• EsimAccess: eSIM provisioning — your order details are shared to activate your eSIM.
• Resend: transactional email delivery.
• Legal authorities: when required by law or to protect our rights.

We retain your data for as long as your account is active or as needed to provide services. Order records are kept for 7 years for tax and legal compliance. You may request deletion of your account data at any time (subject to legal retention requirements).

Depending on your location, you may have the right to:

• Access: request a copy of your personal data.
• Rectification: correct inaccurate data.
• Erasure: request deletion of your data (“right to be forgotten”).
• Portability: receive your data in a machine-readable format.
• Object: object to processing based on legitimate interests.
• Restrict processing: in certain circumstances.

To exercise any of these rights, email privacy@simroam.com. We will respond within 30 days.

We implement industry-standard security measures including HTTPS encryption, Firebase security rules, and Stripe's PCI-compliant payment processing. No method of transmission over the internet is 100% secure, but we strive to protect your data using commercially acceptable means.

Your data may be transferred to and processed in countries outside your own, including the United States. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) for EEA/UK data transfers.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.

We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

SimRoam
Email: privacy@simroam.com
For complaints, you may also contact your local data protection authority.